About Us


Our Story

We are a group of research students studying Applied Science and Informatics at NYU's Center for Urban Science and Progress. We were tasked with creating a tool to help make it easier to use 311 data in new contexts. What we found was that it's not working with the data that's difficult, but the interpretation that makes using 311 data a reliable addition to research. For example, categories of complaints and geographies change over time. What does this mean for the reliability of the data? If something is recorded differently depending on the way it's reported, is it still valuable to include as texture in research? 

While we can't fully unpack the inconsistencies in this user-generated data, we wanted to highlight questions to keep in mind about the data, while providing examples of how it can be useful. 

Our report is available on Authorea, and you can view our code on our GitHub page.

Have something to add? Contact us

We can't wait to bring more cool features, help us get there! Support us through Patreon


Our Project Journey


NYU Center for Urban Science and Progress (CUSP) is a university-wide center whose research and education programs are focused on urban informatics.  Using NYC as its lab, and building from its home in the NYU Tandon School of Engineering, it integrates and applies NYU strengths in the natural, data, and social sciences to understand and improve cities throughout the world.  CUSP offers a one-year MS degree in Applied Urban Science & Informatics.



Ingrid Gould Ellen - Professor at Wagner & Furman Center Director
Xiaodi Li - Ph.D. student at Wagner
Rachel Meltzer -  Professor at the New School
Julia Lane - Professor at CUSP/Wagner Data Facility Director
Clayton Hunter - CUSP / Data Facility


Baiyue Cao - bc1561@nyu.edu
Sofiya Elyukin - se1296@nyu.edu
Franz Loza - fhl204@nyu.edu
Sarah Schoengold - ses515@nyu.edu