User Manual

This manual aims to help researchers interpret NYC311 data through a set of narrative guides and documentation: Data Dictionaries, Data Considerations, and Data Stories


About NYC311 Data

Get started with our NYC311 primers

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Diving into NYC311 Data

The guides below aims to build your confidence in using NYC311 data in your research by providing a clear understanding of what each attribute actually means as well as appreciate the limitations of its usage. 


Data Dictionaries



We expanded upon the Open data columns to make it easier to filter and merge with other datasets

Data Considerations



how IS the data is collecteD? what are the CAVEATS a researcher SHOULD KNOW about?  

Data Stories and Tool Use Cases

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Stories hidden in 311 data and case studies